Account Receivable Executive

JD:

Key Responsibilities:

• Billing Query Resolution:
• Respond promptly to customer billing inquiries and disputes via email, phone, and customer service platforms.
• Analyze and research billing discrepancies, identify root causes, and provide solutions to resolve issues.
• Liaise with relevant teams (billing, sales, customer service) to verify account details, contracts, and transactions.
• Documentation and Communication:
• Document all inquiries, interactions, and resolutions in the system to ensure accurate records.
• Prepare regular reports summarizing inquiry types, resolution times, and recurring issues to help with process improvements.
• Maintain clear and professional communication with customers and stakeholders regarding issue status and resolutions.

Qualifications:

• Good communication,uk/us shift 4pm to 1pmcontract for 3 to 6 months /AR process /sfdc tool expert/ excel/work location:wfh,

• Experience:
• 3+ of experience in accounts receivable, billing, or customer service, with a strong understanding of AR processes.
• Prior experience handling billing disputes and query resolution is preferred.
• Skills:
• Strong analytical and problem-solving skills, with attention to detail.
• Excellent communication skills, both written and verbal, for effective customer interactions.
• Proficiency in using AR software, ERP systems, and MS Office (particularly Excel).
• Ability to work independently and in a team, with a proactive approach to managing queries.

Key Competencies:

• Customer-oriented mindset with an emphasis on accuracy and efficiency.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Proactive in identifying and implementing process improvements