Human Resources Practitioner

Detailed JD – The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
Key Responsibilities
• Read, understand and analyze client process as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Always demonstrate the highest level of customer service.
• Execute process steps related to people movement and benefits administration
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods
• Understand relevant HR and Safety legislation as appropriate and manage cases and inform clients
• Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.
• Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent
• Follow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.
• Participate in Team building activities.