IMS Engineer

Roles & Responsibilities –

• O&M and Optimization of Core network including Cloud, SBC, TAS, CFX, SDM and Routers.
• End-to-end knowledge and co-ordination of IMS Network, SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.
• Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
• Hands on experience on SBC, TAS, CFX, Router, NT HLR.
• Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
• Coordination with Planning/ Customer/Care/ Solutions etc
• Track, Plan & Implement Software Upgrade in network.
• Support in implementation of new features in network.
• Spare management.
• Share regular reports/ Updates to Management/Customer
• Customer Complaint Handling and first level Wireshark trace capturing and analysis.
• Exposure to 4G VOLTE & LTE network with call flow and protocols used.
• Comfortable with Redundancy testing and disaster handling including hardware change management handling.
• Escalation/Emergency Handling
• Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
• Able to engage customers on technical front and contain escalations on ground level
• Good interpersonal skills
• Good Spoken and Written Skills and team player attributes
• Willing to work in after-office hours as per need/emergency