For A Client Of Teamlease Digital
• Day to day troubleshooting for Incidents & Problems reported by
users and timely update in the ticket logging tool
• Troubleshooting desktop / laptop OS issues
• Installation / re-installation / configuration / Troubleshooting of
systems, printers, scanners
• Installation/re-installation/configuration / Troubleshooting of
software/applications
• Installation / configuration / Troubleshooting of e-mail client
• Install approved patches onto desktops / laptops which have failed
automatic update
• Good Communication Skills
• Handle IMAC’s (pre-approved, low impact – Install, Move, Add and
Change)
• OS builds from approved image
• Problem solving Capability in Wipro, IBM, HP and Dell and other
vendors laptop/ desktop Hardware
• Ability to quickly analyze & diagnose technical problems
• Quality and Process Knowledge
• Should be good in client communication skills
• Willing to Work on Shifts based on the projects need
• Desktop/phone setup for projects.
• Coordination Skills- would be required to coordinate between project
SPOC’s and Location BITS team for issue resolution
Job Details
Employment Type Contract
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