Service Desk- Voice Support

For A Client Of Teamlease Digital

location 2 to 10 Years location 50,000 - 5,00,000 Per Year location Mumbai, Navi Mumbai
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Posted: 20 Days ago

Job Description

     Call Management & Escalation

·         IT User Support on Phone, Email & Tool

·         Call Logging.

·         Ensure that all calls are responded/resolved within SLA

·         Reporting as per defined frequency

·         Ensure that response to the user is properly drafted and understandable to the users

·         Vendor Coordination on Hardware breakdown calls

·         Route the calls to the appropriate support team in the NOC/SOC or DC vendor

·         Provide information and activity support to all parties logging call, pertaining to DC infrastructure and assets

·         Infra Support Operation for Managed Services

·         Any Ticketing tools

·         Review tickets to meet the SLA

·         Handover of pending tasks to next team member

·         Coordination with respective domain teams to resolve the tickets within SLA


Job Details

Role IT Hardware Engineer

Industry Type

Employment Type Full Time

Education
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pham, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BJMC, BTM, MTM, PR/Advertising
Job Id
1774390
State
Maharashtra, Maharashtra
Country
India

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

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