Technical Support Executive

Strong verbal and written communication skills and customer service experience Serve as technical support resource providing diagnostic application support for Cummins electronic tools on basic and slightly complex issues in a level 1 capacity. Basic proficiency in troubleshooting software product and application issues Maintain knowledge and technical understanding of current products and new products. Knowledge of how to leverage ERP systems to handle order management activities Capable of navigating multiple systems to locate information needed to provide quotes/pricing/parts availability information, etc… Capability to communicate across distribution functions and nodes to aid in order management activities to handle customer requests Additional Responsibilities: ·    Digital Product Support Level 1 o  Strong verbal and written communication skills and customer service experience o  Serve as technical support resource providing diagnostic application support for Cummins electronic tools on basic and slightly complex issues in a level 1 capacity. o  Basic proficiency in troubleshooting software product and application issues o  Maintain knowledge and technical understanding of current products and new products. Product & Service Information Level 1 o  Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) o  Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. o  Understanding of Logistical concepts. o  Understanding and ability to expand on knowledge of Engine Familiarization. o  Interpret schematic/blueprints/wiring diagrams. Parts Support (Email) o  Strong written communication skills and customer service experience