VIP Support Engineer

For A Client Of Teamlease Digital

3 to 10 Years location

3,00,000 - 7,40,000 Per Year location

Mumbai

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Posted: 3 Days ago

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Job Description

Providing technical on-site, face to face VIP IT support, including installation, troubleshooting, problem resolution and maintenance.
The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, support, VIP Support, Smart-Hands support and manning the Tech Bar.
Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, PC/Laptop builds, OS configuration, AD administration, hardware repair.
Must have extensive VIP & Executives level support experience
Responding to customer questions regarding operation and malfunctions.
Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction
Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
face to face IT hardware & software support experience
Excellent client facing experience
Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
Setup and configuration of all MAC OS systems
Diagnosing and Troubleshooting MAC related OS and Hardware problems
Perform Software Installations on all Apple devices
Provide remote support for users traveling or at home.
Provide VPN support on Mac devices
Provide accurate asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end-user devices in alignment with refresh schedules
Proper Documentation of End User Issues within Servicenow
Backup and Restoration of End User Data
Create, modify, and maintain MAC processes and policies

Job Details

Role IT Hardware Engineer

Industry Type

IT infra

Employment Type Full Time

Education

LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pham, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BJMC, BTM, MTM, PR/Advertising

Job Id

1774288

State

Maharashtra

Country

India

Key Skills

VIP Support Engineer/IT - Software

About Company

TeamLease Services established in 2002, is one of India's leading human resource service companies in the organized segment. A Fortune 500 company listed on both NSE & BSE markets, with eight offices and 1400 clients across the country. The company at present has about 100,000+ live associates/ trainees spread across the country and have till date given employment to 1.5+ million people with an aim to hire millions more.

VIP Support Engineer

Job Description

Key Skills

About Company

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